14FT Trampoline with Backboard

At Leo Toy Store, we want you to be satisfied with your purchase. Please read our Returns & Refunds Policy to understand our guidelines for returns and refunds.

1. Eligibility for Returns

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that are personalized or customized.
• Products that have been used, damaged, or altered by the customer.
• Clearance or sale items.

3. Return Process

To initiate a return, please follow these steps:

• Contact our Customer Support team at info@leotoystore.com within the return period.
• Provide your order number, a clear description of the reason for the return, and any relevant photos or documentation.
• Wait for instructions from our Customer Support team regarding the return process.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the return is received.

5. Refunds

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please allow [Refund Processing Time] for the refund to appear in your account.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support team immediately. We will provide instructions on how to resolve the issue, which may include a replacement or refund.

7. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact our Customer Support team at info@leotoystore.com.